Terms & Conditions
The UKs Premier Online Interior Design Store- now for the technical stuff...!
Why are these terms of use important?
These terms of use (together with the documents referred to in it, including our privacy policy, delivery and returns policies) form a binding agreement (“Agreement”) between you and Us, under which you may use this site and order associated products and services offered through this site or application (together the “Services”).
Please read these terms of use carefully before you start to use the Services.
Do these terms apply to me?
By using the Site and/or by placing an order with us, you are deemed to have read and understood these Terms and Conditions (“Terms”) and any and all policies referred to and incorporated herein. By clicking ticking the box to accept these terms when making your order via our Site, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Neither submitting an electronic order form or completing the checkout process constitutes our acceptance of your order.
What if I don’t agree to these terms?
If there is anything that you don’t agree with or want to be committed to in these Terms and Conditions, then you should not use The Website or place any orders through it.
If you do not agree to these Terms and our Privacy Policy or any of our other policies referred to (including Delivery and Returns), or you are under 18 years of age, please do not use the Site.
What do these terms cover?
These terms of use shall cover all the aspects of your use of the site, including:
Who we are
A description of our services
Accessing our services
Creating an Account
Restrictions on your use of your Account
Choosing Products to Order (Product Specifications, Substitute Products and Measuring Guidance)
Pricing Information, Pricing Errors and our Price Promise
Availability of our stock, estimated delivery dates
Important terms for bespoke or customised products
Placing your order
Order Acknowledgement and Order Acceptance by us
Paying for your order
Delivery
Returns
Order Cancellations (statutory right to cancel for UK residents)
Our 30 Day Money Back Guarantee
Cancellation of Bespoke Goods
Deleting your account
Customer Complaints
All of the legal disclaimers, warranties, indemnities and important legal provisions
Offers Featured in Publications
Can you, Tulip Interiors Ltd, change these terms?
WE RESERVE THE RIGHT TO AMEND THESE TERMS AND ANY DOCUMENT REFERRED TO AT ANY TIME. YOU ARE EXPECTED TO CHECK THIS PAGE AND ITS LINKED PAGES FROM TIME TO TIME TO TAKE NOTICE OF ANY CHANGES WE MAKE AS THEY ARE BINDING ON YOU. SOME OF THE PROVISIONS CONTAINED IN THESE TERMS OF USE MAY ALSO BE SUPERSEDED BY PROVISIONS OR NOTICES PUBLISHED ELSEWHERE ON OUR SITE.
1. WHO OWNS THE SITE?
This website is an online retail division of Tulip Interiors Ltd (“Us/We/Our”).
Our registered company number is 12528702 and our registered office is at 20-22 Wenlock Road, London, England. N1 7GU.
This Agreement is a legally binding agreement between you and us.
We have an extensive network of websites and services, and we trade under various names including Tulip Interiors Ltd, all of which are wholly owned by us.
2. WHAT SERVICES DOES TULIP INTERIORS LTD PROVIDE ME THROUGH THIS SITE?
We provide an online retail environment through our websites and mobile applications enabling you to purchase furniture, soft furnishings, fabric, home décor, home accessories etc.
We are continually developing our product lines and service, and we may offer additional services or revise the scope of the Services at our discretion and with or without notice to you, and these terms of use will apply to all additional or revised Services.
We also reserve the right to stop offering the Services.
3. HOW CAN I ACCESS THIS SITE?
You can access the Services in the following ways, and by website visits or mobile applications:
By visiting as a guest without making a purchase (“Guest”)
By placing an order and creating an account (“Customer”)
Any reference in these terms to you, means you as a Guest or as a Customer.
4. HOW DO I CREATE AN ACCOUNT?
When you submit an order you will be prompted to create an account with us. You must be 18 years or older to create an account. If you are creating an account on behalf of a commercial entity you warrant that you have capacity to bind that entity.
4.1 Are my account login details safe?
You agree that you are responsible for keeping your screen name and password for your account secret. You acknowledge that we are not responsible for third party access to your account that results from sharing your login or other account details or personal information by you or the theft or misappropriation of your screen name and password. We reserve the right to suspend your access to the Services or terminate your account if we suspect an unauthorised person is attempting to access it.
4.2 What information do you collect about me and my account?
We process information about you in accordance with our privacy policy. By using the Services, you consent to such processing and you warrant that all data provided by you is accurate. You are responsible for reviewing the terms of the privacy policy. By continuing to use the Services and by submitting an order you are confirming that you accept the terms of the privacy policy, as may be amended from time to time, and you are responsible for regularly reviewing the privacy policy for any changes that we reserve the right to make.
We will never ask for personal details via email. If you receive an unsolicited email asking you for your log in details or any other such information, please contact our Customer Service team on +44 (0)203 904 6888 immediately.
5. WHAT OBLIGATIONS DO I HAVE? ARE THERE ANY RESTRICTIONS ON HOW I USE THIS SITE?
5.1 You only allow me to use the Site for personal use don’t you?
Yes, your account is for your personal use only. You may not authorize others to use your account or attempt to use another member’s account without first obtaining their consent. You must not assign or otherwise transfer your account to any other person or entity.
You are solely responsible for you own actions and those of anyone using your account, and assume all liability regarding, (i) the information and content you or anyone using your account, submits on your behalf; and (ii) the information and content you or anyone using your account posts, transmits, publishes, or otherwise makes available through the Services.
You warrant that all goods ordered by you are for your own personal and domestic use and are not for re-sale, distribution or any other commercial use of a similar nature. The products sold by us are provided for private domestic and consumer use only.
We have selected our products on the basis that they will be used for domestic use only, if you are planning to use them for business purposes please make sure that you are covered by the appropriate insurance. Where you decide to use the products in the course of a business, we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose.
Our maximum liability to business users arising out of or in connection with the products shall be limited to the replacement value of the product in question (except in the case of death or personal injury caused by our negligence or in respect of fraud).
In relation to business users, we do not accept liability for the fitness of goods for business purposes, nor do we accept liability for loss of use of the item or any loss over and above the cost of the item in the event of a claim for breach of warranty or condition.
5.2 As a customer, what important promises do I need to make to Tulip Interiors ?
When you visit this Site and/or submit an order you warrant and represent that you:
Are over 18 years old;
are using a payment card (credit or debit card) that is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered;
Have provided all the information requested to submit an order;
Only provided information that is truthful, complete, accurate and up to date;
Will use the Site in compliance with all applicable laws, rules, regulations, ordinances, edicts or customs of the country in which you live;
Are fully responsible for all use of your account and for any actions that take place using your account whether by yourself or any other person using your account.
You further warrant and represent that you will not:
access or use the Services from any place or jurisdiction where such use is prohibited or contrary to applicable laws, rules, regulations, ordinances, edicts or customs of your jurisdiction, of the United Kingdom, of Australia or of the United States of America;
impersonate or otherwise misrepresent affiliation, connection or association with, any person or entity;
provide any information including payment card details that are misleading or fraudulent;
interfere or disrupt networks connected to the Services or attempt to interfere with the proper functioning of the Services;
access data not intended for such user or logging into a server or account which the user is not authorized to access;
attempt to probe, scan or test the vulnerability of the system or network or to breach the security or authentication measures of the site without proper authorization;
attempt to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Services, overloading, “flooding”, “spamming”, “mail bombing” or “crashing” or otherwise attempting to deny service to the Site or the server of any user;
6. CHOOSING PRODUCTS TO ORDER
Prior to submitting an order with us, you should review these important terms.
6.1 Are the product specifications accurate? What if they are not?
All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.
Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a similar alternative. We may experience problems with the supply of certain products and may therefore supply a substitute of the same or better quality at the same price. If you are not happy with the replacement or substitute you can return it in accordance with our 30-day money back guarantee. Where applicable, you may cancel your order in accordance with your rights under the consumer regulations.
Our products are displayed as clearly as possible throughout our website to give you as much information as possible about a product. If you need further information on anything, contact us at: enquiries@tulipinterior.co.uk
6.2 How do I know the sizes will fit in my home?
Please review our Measuring Advice guidance before placing an order as it contains important information you should consider and any waivers by us contained within the guidance are incorporated herein. Reviewing our Measuring Advice is critical if you are ordering a bespoke product. If you need further advice or have any other questions about a product, email us at enquiries@tulipinterior.co.uk or call +44 (0)203 904 6888.
7. PRICING INFORMATION
7.1 How are prices displayed when I’m ordering?
All prices are shown in £s sterling and include VAT (where applicable) at the applicable current rates but exclude delivery charges, unless expressly stated otherwise (see our Delivery Policy for further details including Express delivery charges).
7.2 What if there’s a mistake with the price and there’s a pricing error?
Although the price you pay is the price displayed on the Site at the time we receive your order, there may be circumstances within or out with our control which results in the wrong price being displayed to you.
In such cases, if we discover an error in the price of goods ordered by you, we will inform you as soon as possible after you submit your order and provide you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you choose to cancel and have already paid for the goods, you will receive a full refund.
7.3 What is Tulip Interior’s Price Promise?
We aim to bring you unrivalled collections of designer furniture, home wares and accessories at excellent value and with first class customer service. To ensure you are always getting the finest quality products at the best possible price, we constantly check our prices against other online retailers to make sure we remain highly competitive. However, if you find one of our products cheaper elsewhere online, sold by approved stockists in a similar environment, we will match that price, in accordance with our terms.
If you do find one of our products cheaper elsewhere please call us on +44 (0)203 904 6888 or email our customer service team.
In order for us to be able to price match a product the item must be identical, from the same manufacturer and the same size and colour. The retailer must also be an approved or licensed supplier and sell through a bona fide website. The item must also be available for delivery within the same timescales as ours and be delivered via the courier network. If these conditions apply and the total cost, including delivery and any other charges, is lower than ours we will price match this price.
The availability of our Price Promise, and terms applying to our Price Promise, may change at any time. Please review our Price Promise Policy for full update to date details of our Price Promise, the terms of which are incorporated herein and in the event of any conflict, take precedence over these Terms.
8. STOCK AND ESTIMATED DELIVERY DATES
8.1 Are all the goods on the Site in stock and available?
We work in much the same way as a department store – many of our products are held in stock in our warehouse for next working day dispatch and we show stock availability clearly shown on the product page. With larger items including some furniture, lighting and more specialist pieces, we order these in for you and clearly show the delivery dates on each product and again in the Shopping Cart prior to Checkout.
In the event that an item is temporarily out of stock, we will notify you of the delay as soon as possible, keep you regularly informed of the progress and dispatch it as soon as it arrives. Occasionally items will be more popular than expected and may sell out. Parts of our collection are also seasonal and therefore towards the end of a season products may become unavailable or discontinued. We will contact you as soon as possible if we discover any possible delays to your order and offer you an alternative date or if that is not suitable, a full refund. Our design team can also source handpicked alternatives for you that closely match your first choice.
8.2 What are estimated delivery dates?
We partner with a variety of courier and carrier services and will select the most appropriate service for your order. However much as we try, sometimes due to circumstances out with our control, (e.g. poor weather or international holidays or delays during peak periods with the couriers) dates quoted for delivery can only be estimated delivery dates and may be subject to change depending on the carrier network.
This doesn't happen often, but it is possible. In these circumstances we cannot accept liability for any loss or damage (whether direct or indirect) for deliveries made out with the estimated date for delivery.
9. BESPOKE PRODUCTS IMPORTANT TERMS
9.1. What about delivering bespoke products?
Our collections include a variety of bespoke products such as (but not exclusively) headboards or sofas that are made to order specifically for you in your chosen materials or dimensions. Delivery of these items will generally be agreed with you prior to ordering. From time to time, textiles or materials that make up our bespoke products may be out of stock with our manufacturers and this may lead to a delay in the estimated manufacture times. Should this be the case, it is our policy to notify you of the delay as soon as possible, keep you regularly informed of the progress and dispatch it as soon as it arrives.
9.2 How do I cancel a bespoke order? Can I return bespoke items?
By placing an order for a non-standard, customized or special order product with us, you are deemed to have considered all these factors and any others that might affect the order, and accept that you are entirely satisfied that it is the correct product for you. You will not be able to change the order once the item has been entered into production.
You can’t cancel a bespoke order. If you change your mind you need to be aware of our returns policy for bespoke items. Please ensure that you read and understand the conditions that apply to the sale of customized products as noted in our cancellation provisions below, and our Returns Policy, prior to purchasing.
10. HOW DO I PLACE AN ORDER ON THE SITE?
Our order processing system is completed in the following steps:
You select your products on our web site where you will be guided through a simple purchasing sequence.
You place your order with us, via the web site by clicking on the “confirm order” button, once you have checked and agreed your order at the checkout.
Your credit/debit card will be authorized when your order is placed and processed. This does not affect your statutory rights.
We will then send to you an order acknowledgement email confirming the products you have ordered - this is not an order confirmation or order acceptance from us at this stage, it is a reminder for you of what has been processed through our system. If there are any problems with this acknowledgement, please contact us as soon as possible.
Your order will then be processed in our warehouse within 24 hours and shipped from there for delivery to you within approximately 3-7 working days (3-6 weeks for larger items).
After dispatch we will send you a final order confirmation email. Where our couriers have an order tracking facility we will provide that information to you.
Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.
11. ORDER ACKNOWLEDGEMENT AND ACCEPTANCE BY US
11.1 What is an “Order Acknowledgement”?
Once you have placed an order, the ‘confirmation’ stage will set out the final details of your order. We will also send you an acknowledgement email detailing the products you have ordered.
This is not a confirmation that your offer to purchase the goods has been accepted, but confirmation from us to you of your request. You will receive a second email when the order has been accepted and loaded into our warehouse system. At that stage your credit or debit card will be debited. You will receive a third email when the goods have been dispatched from our warehouse.
11.2 When do you accept my order? Is that when my contract with you is formed?
Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.
Occasionally we may need to notify you that we cannot accept your order at which time we will credit any payments made in full. Reasons for non-acceptance of orders include (but are not limited to):
Our inability to obtain authorization for your payment;
The identification of a pricing or product description error.
You do not meet the criteria set out in these Terms, or you have breached these Terms.
12. PAYING FOR YOUR ORDER
12.1 What payment methods are accepted?
We accept online payment in an encrypted, secure environment by credit card and Tulip Interiors Gift Vouchers. We currently accept Visa, MasterCard, Delta, Maestro, Switch, American Express and PayPal.
12.2 What currency is displayed on the Site? Do you include taxes and customs duties?
All prices quoted on our website are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. All transactions are made in GBP pounds sterling (£).
We have an option on the website (on the top line header) where you can choose to display all prices in Euros, Australian Dollars, Emirati Dirhams or US Dollars based on live conversion rates. This enables you to view the cost of your transaction, in your chosen currency, based on real time conversion from GBP by Moneybrokers.com. This is a service designed to make currency conversion calculations easier for you.
Throughout the check-out process, the cost of your purchase will be shown in your chosen currency, until the final step before making a payment, when we will show you the exact GBP equivalent that will be charged to your card.
International credit card providers or banks out with the UK will determine their own exchange rates and might also add an additional processing or administration charge that the card holder will be liable to pay. We do not have any control over these exchange rates or charges and our advice would be to check with your bank if you are unsure about exchange rates prior to making a purchase.
If your order is being dispatched to a destination outside the European Union (EU) then your sales tax will be zero. If your order is being sent to a member state of the EU then the selling price will include VAT at the current rate.
Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and are not able to predict them. For more information please read our International Shipping page.
12.3 Do you use 3D secure / Verified by Visa / MastercardSecureCode for card security?
As we are committed to providing the most advanced security features, we support the "MasterCard® SecureCode™" or "Verified by Visa" security service. Click on the brand logos below to learn more. Verified by Visa and MastercardSecurecode are an additional layer of security, applied by your bank, to your credit card to prevent fraudulent use.
12.4 I think you’ve taken the wrong amount from my card, what can I do about that?
In the event that you disagree with any charge made to your account, you agree to contact us with a view to resolving the dispute prior to making a formal notification to your credit card company. You must contact us either by email or telephone, stating your reasons for dispute of the charge. This will enable us to accurately and promptly assess your complaint and, where justified, credit your card with the disputed amount in a timely manner to avoid any further inconvenience to you.
13. DELIVERY
Please refer to our UK Delivery and International Delivery Policies which clearly explain our delivery terms, and both policies (and the terms included in them) are expressly incorporated herein. We may not deliver to all countries, please ensure we deliver to your country before attempting to place an order.
We wish to draw your attention to some important terms regarding delivery:
Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.
Whist we will make every effort to deliver within the time stated on our Website, we will not be liable for any loss caused to you by any late delivery or failure to deliver within the estimated timescales. Please contact us at enquiries@tulipinterior.co.uk as soon as possible if you do not receive your goods within the expected time. We will endeavour to get your goods to you as soon as possible or you may cancel your order. You will be refunded once the goods have been returned to us in line with our Returns Policy or classified as lost by the Carrier Company.
We will attempt to deliver your order to the delivery address stated on your order form. If products are returned to us as undeliverable either because of an incorrect address or because of customer failure to contact the courier company or collect the goods from the depot where requested, we will refund the price of the products less delivery costs incurred by us in sending out the goods plus any additional costs charged to us by the courier company for returning the goods to us.
14. RETURNS
14.1. Can I return a standard product?
Please refer to our Returns Policy which clearly explains our Returns terms, and is expressly incorporated herein.
We wish to draw your attention to some important terms relating to Returns:
Even if there is no legal right to a refund or exchange, we offer you the ability to return unused goods in their original packaging, upon proof of purchase, within thirty (30) days of receipt (30 Day Guarantee). Simply contact us within 14 days of receiving the goods by email at enquiries@tulipinterior.co.uk or call us on +44 (0)800 112 3788 to inform us of your intention to return.
We work hard to make sure that the description and specification of our products are correct and accurate as possible. However, specifications and descriptions of products on this Website are not intended to be binding and are intended only to give a general description of the products. While the color reproduction, material description and dimensions of the products are a close representation, we cannot accept any responsibility for any variation in size or material nor color caused by the browser software, monitor colour contrasts or computer system used by you – that said we do have a great refund policy and as long as you return your goods to us in line with our Returns Policy(which is incorporated within these Conditions) you will receive your money back.
When you receive goods that require assembly, prior to installing, it is very important that you check the instructions and any parts list to ensure that you have all the relevant parts and that you can fit the product in strict accordance with the manufacturer’s instructions. We cannot refund products that have been wrongly fitted or be responsible for any consequences of miss-fitting our products. We strongly recommend that you employ only qualified and experienced joiners and electricians to install our products.
14.2 Can I return a bespoke item?
Our 30 Day Guarantee does not apply to non-standard, customized or special order product (see Returns Policy for full details) nor to cut by the meter wallpaper or fabric. Where you have ordered and received a non-standard, customized or special order product (e.g. large furniture item, headboard, sofa, chair in your own choice of fabric and size) or goods that have been confirmed to you as non-standard, customized or special order, we cannot extend our Returns Policy or 30 day money back guarantee to such items unless faulty.
You are able to return these goods for a refund, however in such cases we charge a cancellation fee of 50% of the order price as well as 100% of all delivery costs incurred. This is due to the fact that they are made as individual pieces to order, under your instruction and it is unlikely that we can sell it to another customer at full price, therefore it cannot be re-stocked.
Cut by the meter wallpaper and fabric does not fall under our 30 day money back guarantee however you are able to return these goods for a refund, with a cancellation fee of 50% of the order price as well as 100% of all delivery costs incurred.
14.3 Can I return faulty goods?
Nothing within our Returns Policy seeks to limit or otherwise affect your statutory rights including the cancellation rights for UK Customers (described below).
If the product is found to be damaged or faulty then our standard returns policy in relation to damaged or faulty goods will apply.
In the event that you receive your order in a faulty or damaged condition, (including customised products) please contact us within 48 hours by email at enquiries@tulipinterior.co.uk or phone us on +44 (0)203 904 6888 and we will make the necessary arrangements to collect the damaged/faulty goods.
We will ask you to email a photograph of the damage and complete a short questionnaire as part of our quality assurance checks.
Please note it is critical that you keep all the original packaging and repack the item with care. Our courier will make the collection, and upon inspection at our warehouse, a refund, or replacement sent at our expense, will be arranged.
Our approach to the WEEE Regulations and Recycling is detailed in our Returns Policy.
15. I LIVE IN THE UK, WHAT IS MY STATUTORY CANCELLATION RIGHT?
Under the United Kingdom Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are resident within UK, you can cancel your order within 14 days after receiving your goods (or, if your order consists of multiple goods, the 14 day period begins from the day you receive the last item of your order).
After the goods have been returned to us, or you have provided proof of having returned the goods (e.g. proof of postage receipt), whichever is sooner, you will receive a refund within 14 days. If the goods are not in the original ordered condition, we have the right to deduct a relevant amount from any refund.
In addition to a refund for the costs of goods ordered from us, we are also required to refund you any basic delivery costs. If you ordered the goods and selected an enhanced delivery service e.g. next day delivery, we are under no obligation to refund this cost to you, and any refund will be at our discretion.
This cancellation right does not apply to bespoke or personalised goods.
You can contact us by email enquiries@tulipinterior.co.uk to cancel on the basis of this statutory right.
16. WHAT IS THE 30 DAY MONEY BACK GUARANTEE?
Notwithstanding the legal rights of our UK Customers above, we offer all Customers a 30 day money back guarantee which is detailed in our Returns Policy here. This 30 Day Money Back Guarantee does not apply to bespoke goods, unless the item is faulty (see below).
If you wish to cancel your order, please email us at enquiries@tulipinterior.co.uk Where goods have already been dispatched, they must be returned in line with our Returns Policy which forms part of these Conditions. Within 30 days of us receiving the goods as described, we will credit you with the purchase price less any delivery and handling charges that may be applicable within 30 days.
17. CAN I CANCEL MY ORDER FOR BESPOKE ITEMS?
Orders cannot be cancelled for bespoke items. They may only be returned if fault, as provided for at section 14 of these Terms and in our Returns Policy.
18. I DON’T WANT TO HAVE AN ACCOUNT ANY MORE; HOW DO I DELETE IT?
We will be sorry to see you go! However, you may delete any account you have opened when submitting an order any time after any active order has been delivered. To close your accounts please email enquiries@tulipinterior.co.uk.
We reserve the right to immediately suspend or terminate your access to any of the Services, without notice, for any reason (including if you fail to pay any amount due or we become aware of any breach of these Terms). We also reserve the right to remove your account information or data from our Services and any other records at any time at our sole discretion.
19. I’VE GOT A COMPLAINT; HOW DO I MAKE A COMPLAINT TO TULIP INTERIORS ?
We are sorry that our service hasn’t lived up to our high standards and your expectations. If you have any queries about these terms of use, the Services or if you wish to make a complaint then please contact us in writing at our registered office address.
20. WHAT ABOUT ALL OF THE USUAL LEGAL TERMS, LIKE DISCLAIMERS, WARRANTIES, INDEMNITIES ETC?
We hope that these Terms are clear for you, we try our best to avoid the legal jargon but some sections have to be included to protect you and to protect us. Please read this section carefully.
20.1. Disclaimer of Warranties
This section will apply to the maximum extent permitted by applicable law.
We will use reasonable endeavors to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website We disclaim liability for, and no warranty, representation, condition or other term is made with respect to, the connectivity and availability of the Services.
Opinions, advice, statements, offers, or other information or content made available through the Services, but not directly by us, are those of their respective authors, and should not necessarily be relied upon. Such authors are solely responsible for such content. We do not: (i) warrant or guarantee the accuracy, completeness or usefulness of any information provided on the Services, or (ii) adopt, endorse or accept responsibility for the accuracy or reliability of any opinion, advice, or statement made by any party other than us. Under no circumstances will we be responsible for any loss or damage resulting from anyone’s reliance on information or other content posted on the Services, provided through the Services, or transmitted to or by any Guests or Customer.
We shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.
We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorized access to information provided by you.
20.2. Limitation of Liability
To the maximum extent permitted by law, we will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent on negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any:
economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or
loss of goodwill or reputation; or
special or indirect losses;
Suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.
Our total liability to you in connection with these Terms or the use of the Services shall be limited as to either: (i) the price paid for any goods or services purchased by you as Customer; or (ii) £100 if you are a Guest.
Nothing in these Terms will limit or exclude our liability for: (i) death or personal injury arising from our proven negligence; or (ii) fraud or fraudulent misrepresentations made by us. Nothing in these Terms affects your statutory rights as a consumer.
20.3. Indemnities
You agree to indemnify us, our officers, directors, employees, agents, and third parties for any claims, causes of action, debts, losses, costs, liabilities and expenses (including reasonable legal fees) relating to or arising, directly or indirectly, out of: (i) your, on anyone using your account’s use of or inability to use the Services, (ii) any content or information posted by you or anyone using your account, (iii) your or anyone using your account’s violation of these terms of use or your or anyone using your account’s violation of any rights of a third party, or (iv) your or anyone using your account’s violation of any applicable laws, rules or regulations.
We reserve the right, at our own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. You agree to provide us with full co-operation if we choose to exercise this right.
You will remain liable if someone else uses your shopping account and/or personal information unless you can prove that such use was fraudulent.
20.4. Our Intellectual Property Rights
All rights in the designs, intellectual property and information on our Site are owned by us or licensed to us. These are protected, as appropriate, by copyright, trademarks and other intellectual property rights. You may only view, reproduce or print the materials on this Website for the purpose of ordering goods from us and as authorized below. The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademarks or registered trademarks of us or our suppliers or content and technology providers or their respective owners. ALL RIGHTS RESERVED. You agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this Website in any form is prohibited.
20.5. Links to other Third Party Sites
Where any of our sites contain links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
20.6. Assignment
You are not permitted to assignnotate or otherwise transfer your rights and obligations under this Agreement to any other person or party. We, however, are entitled to assign, notate, or otherwise transfer any or all of our rights and obligations to any other party without notice to you.
20.7. Entire Agreement
These terms of use, and the pages throughout the sites and Services to which these terms refer, constitute a contract that governs the relationship between us and you. They cancel and replace any conditions that may have been agreed to in the past, even if not directly withdrawn or amended, and constitute the entirety of the rights and obligations in place between us. "If any provision of this Agreement is held illegal or unenforceable in a judicial proceeding, such provision shall be severed and shall be inoperative, and the remainder of this Agreement shall remain operative and binding on the Parties.
20.8. Jurisdiction and Applicable Law
These terms of use and the documents referred to in them shall be governed and construed in accordance with Scottish law. Any disputes relating to these terms of use, the documents referred to in them or the site or the Services will be subject to the exclusive jurisdiction of the Scottish courts.
20.9. Class Action Waiver
IN ANY DISPUTE, NEITHER YOU NOR ANY OTHER PERSON SHALL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER AFFILIATES OR PERSONS, OR ARBITRATE ANY CLAIM AS A REPRESENTATIVE OR CLASS ACTION OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. YOU ACKNOWLEDGE THAT YOU ARE GIVING UP YOUR RIGHTS TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO ANY SUCH CLAIM.
21. OFFERS FEATURED IN PUBLICATIONS
For promotional codes included in publications Ideal home, Living etc., Country House Magazine and Homes & Gardens the discount will only be applied at the checkout once the required code is entered. These offers are valid for one use per customer only, cannot be used in conjunction with any other offer and are not redeemable against gift cards or sale items. Offers expire 4 months after the date of publication.
Trade Terms & Conditions
All goods supplied by Tulip Interiors Ltd are subject to the following terms and conditions:
Definitions:
All references to “we”, “us” and “our” in this document shall be deemed to refer to Tulip Interiors Ltd. Any reference to “The Company” shall be referring to Tulip Interiors Ltd. Singular shall be taken to also mean plural and vice versa. The website www.tulipinterior.co.uk is the property of Tulip Interiors Ltd. The contents and copyright are held by The Company. Any reproduction of images and contents without the prior consent of the Company is forbidden. Whilst we make every endeavour to ensure the content of the website is correct and accurate, we do not warrant this fact.
‘The Customer’ means the company or firm which places the order with the Company.
‘The goods’ means the article or item described in the order
‘The order’ means the order placed to the Company for the supply of goods
Tulip Interiors Ltd reserves the right to change these terms and conditions from time to time without notice to you and the changes will take place on the same day they are posted.
Trade Accounts
Tulip Interiors Ltd is a supplier to the public and the trade and requires evidence of business trading from potential buyers to open a trade account. The potential buyer may be required to provide documentary proof of trading in the form of business invoices, VAT certificate… etc.
The Company reserves the right to reject any application they feel is incomplete, not matching the criteria required or to cancel any trade accounts without notice.
The Company reserves the right to change trade and RRP prices at any time and without notice.
Purchase of Products & Payment
Orders of goods should be made through our website. We are able to accept orders over the phone. Orders are subject to deposit.
Orders require payment in full prior to confirmation. The payment will be detailed on a pro forma invoice and shall be paid within 5 business days of the order being placed. After this time, we reserve the right to cancel the order without notice. Full payment must be received prior to the goods being dispatched. We will tell you when the goods are ready, and our delivery date will be dependent on cleared funds. Payment is always in Sterling and we accept ONLY bank transfer payments.
The title of the goods does not pass, and they remain the property of the Company until all monies owing have been paid.
Stock of products
Tulip Interiors Ltd proudly holds most items in stock and available to customers on short lead times. However, stock showing on our website is not guaranteed as it is not updated on a live basis and we receive orders from our customers in many ways. Whilst we try our best to update the stock on our website as frequently as possible to improve accuracy, if there is any discrepancy between actual stock and stock showing on our website, we will inform you once we receive your order.
Formation of contract
All contracts made by The Company are subject ONLY to these terms and conditions of trading and they will exclude all terms contained in any document issued by the customer.
Trading terms
The Company reserves the right to review prices, terms, product ranges and finishes at any time, and therefore these may be subject to changes without notice.
Pricing Policy
The quoted prices on the website include VAT and are in sterling, prices quoted to trade customers over the phone are excluding VAT, carriage and installation at the relevant rate unless otherwise stated. The Company reserves the right to change prices at any time and without prior notice. Where goods have been ordered and the price of the goods are increased between the point of order and the point of despatch the customer will have the right to cancel and receive a full refund. Invoices include value added tax at the appropriate rate. Where goods are being sent out of the EU, and we are not supplying the delivery service, we will require proof of export before any VAT can be returned. In these cases, the invoices will be raised including VAT deposit and we will require full payment of the invoice before we release the goods for shipment. Where goods are being sold to a VAT registered client in an EU state, we require a valid VAT number before we can release goods without the payment of VAT. If we are not organizing the export of the goods, we will also require proof of export to exempt the sale from UK VAT.
Should any written invoices issued by the company show any price discrepancies with the prices showing in the company price list or the company website, the prices in the company price list or the company website will prevail. Where pricing on the invoice is lower than the approved company price the customer will be required to pay the difference before the can be released. Where pricing on the invoice is higher than the approved company price the customer will be issued a revised, corrected invoice and excess payments will be credited to the customer account.
RRP means Recommended Retail Price. Tulip Interiors Ltd provides minimum recommended selling prices for all our home furnishing collections.
Returns: damaged, unwanted or disputed goods
In the unlikely case that you receive a product which is damaged or incorrect in any way, we will do our very best to repair, replace or refund the product. In some circumstances a replacement will be invoiced to you in order to send you a replacement. In this instance a credit or refund will be issued to you once the original items have been returned to us in the condition, they were delivered in. We reserve the right to provide replacement or replacement parts or collect the faulty goods and give a full refund without offering a replacement or repair. If in any instance the fittings or parts of the items become faulty, The Company will only provide replacement fittings/parts. The Company will not be held responsible for any loss or costs caused to the customer.
In order to assist us in providing an excellent service and to avoid ambiguous situations we ask that all damaged or unwanted item be reported to our customer service team within 48 hours of receipt of delivery.
Tulip Interiors is able to provide site visit services within certain geographic areas to inspect a reported fault of an item. Should a reported fault reported be related to incorrect installation of an item or failure to adhere to installation instructions provided, Tulip Interiors reserve the right to invoice a charge a £60 plus VAT for the inspection.
Where we are requested to deliver to a warehouse or other holding location it will be the buyer’s responsibility to ensure the goods are fully checked in line with our notice period above. We ask that the goods are unpacked and inspected within 48 hours so any issues can be reported within the claims timeline We will not be liable for damage discovered more than 48 hours after we have delivered of the goods. We do not accept damage claims that have resulted in misuse of the product or during installation. We do not accept damage claims once the product has been installed. Any damage must be checked and reported to us before installation.
Where the Company agrees to repair a product, we will work with the customer to effect this quickly and efficiently. Due to the nature of the product and often specialist finishes, we cannot always give accurate timescales for the completion of such a repair. We require skilled craftspeople to complete repairs to the appropriate standard. We will do our utmost to procure these services as quickly as possible but sometimes such services are not readily available. If we consider the time to repair unreasonable, we reserve the right to collect the product and supply a full refund.
Where goods are returned without defect, we are happy to accept undamaged, boxed product in its original inner and outer packaging for credit to the customer’s account. We ask that clients return unwanted product within 10 working days of receiving it. We will not accept a return of product more than 10 working days following delivery. We do charge 20% restock fee on the return of undamaged, boxed product in its original packaging. We also require that the product is returned to our warehouse. We will be able to process a credit in 3 working days following the receipt of the goods in the warehouse. Returns of goods from the Customer will not be accepted without the previous consent of the Company and any costs involved will be the responsibility of and borne by the Customer.
All items to be returned must be in the original packaging (including bubble wrap and cardboard) and must be ready for loading when the driver arrives to collect them. Drivers will refuse to collect any items that are not packed adequately as outlined in this section. Please ensure that the persons unwrapping the goods are very careful and keep the inner and outer wrapping of the original packaging intact. The original packaging is essential in preventing the items’ safe transportation and preventing damages on return. Under no circumstances can we accept returns that do not have the original packaging.
All returns must be returned in original packaging and original delivered condition. If goods are returned either without original packaging or not in original delivered condition we are unable to accept the return for a credit to your account. If a return is refused based on the terms above, we will require the item/s to be collected from our warehouse within two weeks of receipt and we will require a 3 working days’ notice of your collection. Should items not be collected within the two weeks after receipt in our warehouse we reserve the right to dispose of the items.
If goods are to be returned, the customer must request a collection in writing within 72 hours of receipt of the items, giving notice to the Company that the goods (or any part thereof) will be ready for collection. The Company will arrange for collection on the next available transport. All returned goods are subjected to a full Quality Control inspection before any decision regarding refund is made. Tulip Interiors Ltd reserves the right to make the final decision on whether an item is defective or not. The value of the refund issued to the Customer is at the Company’s discretion and each case will be considered on its own merit. When the decision to refund has been made a Credit Note will be issued to the Customer.
Our contractual relationship is with the purchaser of the goods (our customer). Any dealings in relation to the return, repair, replacement or refund of a product, or any customer relations, will be conducted with our customer. Where our client is an interior designer and the goods have been purchased to sell on to a third party, we will have no contractual relationship with that third party. As such, all after-sales care will be conducted with our customer and not any third parties with whom we have no contractual relationship.
Deliveries
All deliveries are made Monday to Friday between 9am and 5.30 pm. The delivery date will be notified in advance by email. Standard lead-time for delivery is five to ten working days after receipt of full payment, unless otherwise stated. All the Company’s vehicles have a multi-drop schedule; therefore, it is not possible to state an exact delivery time. We can usually inform the customer in advance of the day and whether then delivery will take place in the morning or afternoon.
The Seller reserves the right to not arrange delivery for certain orders to certain areas in which case the buyer will be required to arrange collection from the Seller’s warehouse.
The Company’s standard delivery is one-man delivery only to a business address unless otherwise agreed in writing with Tulip Interiors. All deliveries are standard with a one man drop to the entrance of the front door on the ground floor unless otherwise specified and the surcharge has been paid. The drivers are unaccompanied, and they may require assistance with unloading, otherwise please enquire for our upgraded delivery service when placing the order.
We can also provide delivery to a residential address or we can deliver directly to a third party (i.e., the buyer’s client) at an extra service charge to be added to the standard delivery cost of the order. We require at least a representative of our trade customer to be present on the delivery address if the delivery is to a residential address or a third party. Alternatively, trade customers can arrange collection at our warehouse given previous notice.
All deliveries must be signed for and name printed by the Customer in front of the driver. In the unlikely event that the quantity of boxes is less than or exceeds the quantity indicated in the delivery note, the actual quantity unloaded shall be recorded in writing and counter-signed by the Customer on the delivery note. If there is no one to sign for the delivery, the goods would be taken back to the Company and the customer will be charged for the re-delivery of the goods.
Certain items are required to be checked by our trade customers in front of the driver at the time of the delivery. This will be stipulated in advance by the seller per email. In these cases, it is the Customer’s responsibility to arrange a representative to check these items. Failure to check these items could result in invalidating your claims on any damages.
Please note our insurance only covers us for deliver the goods to your front door and does not extend to moving items inside your property. Therefore, the Seller is not liable for any damages caused by drivers carrying stock into the Customer’s premises. The driver must remain with their vehicle and must not leave the vehicle unattended.
Storage
We can hold the stock of your order in our warehouse up to 30 days from the date of Sales Order. Storage will charges at the rate of £50 plus vat per week per item.
Where items are customized, no refunds will be given in line with our terms on cancellation of custom orders.
Cancellations
No purchase order or agreement to sell Goods shall take effect until accepted by Tulip Interiors in writing.
Orders for customized goods cannot be cancelled by Buyer.
Unless otherwise agreed by parties in writing, all other orders may be cancelled or changed within 5 (five) working day(s) following the order confirmation by Tulip Interiors Ltd. Any other change or cancellation of an order is subject to Tulip Interiors written approval and is subject to conditions by Tulip Interiors in its sole discretion.
If the price, discounts, or dates of delivery are based on an apparent error, Tulip Interiors may correct the mistakes or cancel the order in its sole discretion.
Product Design and Characteristic
We make every effort to ensure the product description is correct and accurate in all publications. However, our products are often made of natural materials, none of which are identical. Often each piece is subtly different from the next in shade, colour and/or texture. This is particularly true of products that contain natural materials. The products photographed in our marketing are representative of the item but may not be an identical match to another piece due to the variations in materials as noted above. Customers concerned about the matching of products should contact our sales staff who will be able to talk in detail about the individual products they are interest in.
We may occasionally alter or slightly change the design of the items. We cannot accept these as a fault. We reserve the right to change specification without prior notice.
ALL OUR PRODUCTS ESPECIALLY METAL AND GLASS FURNITURE AND UPHOLSTERY PRODUCTS ARE HAND-MADE AND BECAUSE OF THIS, EACH PIECE HAS DIFFERENT SMALL VARIATIONS AND HAND MADE RELATED FINISHES. THESE ARE THE CHARACTERISTICS OF HANDMADE FURNITURE AND NOT CONSIDERED A DEFECT. METAL FURNITURE OR ELEMENTS MAY HAVE SMALL WELDING POINTS AT THE JUNCTIONS THAT ARE NECESSARY TO JOIN THE DIFFERENT PARTS TOGETHER. THESE QUALITIES ARE PARTICULAR TO ALL HANDMADE METAL AND GLASS FURNITURE. NO REPLACEMENT CAN BE PROVIDED FOR THE ITEMS WITH THESE CHARACTERISTICS.
ALL OUR PRODUCTS CONTAIN NATURAL MATERIALS AND AS SUCH MAY HAVE SOME COLOUR AND DIMENSIONAL VARIATION FROM THE STANDARD DIMENSIONS PROVIDED.
SOME HANDLES ARE 100% HAND-MADE. EACH PIECE HAS DIFFERENT SMALL VARIATIONS AND FINISH VARIATIONS INCLUDING SMALL WELDING POINTS AT JUNCTIONS, MINOR VARIATIONS IN SIZE AND FORMS DUE TO CUTTING OR CASTING PROCESSES. THESE INTRINSIC CHARACTERISTICS ARE PART OF THE HAND-MADE NATURE OF THE PIECES AND AS SUCH NOT CONSIDERED DEFECTS. NO REPLACEMENT CAN BE PROVIDED FOR THE ITEMS WITH THESE CHARACTERISTICS.
Guarantee
All Tulip Interiors products carry a first-year manufacture’s guarantee. This guarantee applies to goods which fail in normal use and service and which are returned to us within twelve months from the date of invoice. This guarantee does not apply to accidental damage, misuse of the item or damage caused by improper assembly.
Save as expressly herein provided and save in respect of death or personal injury resulting from the negligence of the Company, the Company shall be under no liability for, or in respect of, any defect in or failure or unsuitability for any purpose of the goods or any part thereof whether the same be due to any act, omission, negligence or wilful default of the Company or its servants or agents or to faulty design, workmanship of material or any other cause whatsoever. This warranty is in lieu of and excludes all other warranties and conditions expressed or implied whether under common law statute or otherwise.