UK Delivery

One of the UK's Premier Online Interior Design Stores.

For a limited time only, we are offering free UK mainland delivery* on all orders over £500. Don’t miss your chance to save!

*Offer applies to standard deliveries within the UK mainland only. This is a limited time offer.

When and how will I receive my order?

At Tulip we make sure you receive your goods as quickly and easily as possible. All orders received and accepted before 5pm will (depending on stock availability) be dispatched from the warehouse on the same day (Mon-Fri) and delivered the next working day (excluding outlying areas). Orders received after 5pm, if they are in stock, will be dispatched on the next working day. We partner professional courier companies and all orders are dispatched to them. They then deliver them to UK mainland customers within 3-7 working days, excluding bank holidays.

Is everything in stock?

In the event that an item is temporarily out of stock, we will notify you of the delay as soon as possible, keep you regularly informed of the progress and dispatch it as soon as it arrives. Occasionally items will be more popular than expected and may sell out. Parts of our collection are also seasonal and therefore, towards the end of a season, products may become unavailable or discontinued. We will contact you as soon as possible if we discover any possible delays to your order and offer you an alternative date or, if that is not suitable, a full refund. Our design team can also source alternatives for you that closely match your first choice.

Our collections include a variety of bespoke products such as headboards and sofas that are made to order specifically for you in your chosen materials or dimensions. Delivery of these items will generally be agreed with you prior to ordering. From time to time, textiles or materials that make up our bespoke products may be out of stock with our manufacturers and this may lead to a delay in the estimated manufacture times. Should this be the case, it is our policy to notify you of the delay as soon as possible, keep you regularly informed of the progress and dispatch it as soon as it arrives.

What about custom pieces and made to order furniture?

Larger pieces and furniture made to order (classified as special or non-standard goods) are dispatched as indicated in the product detail page. We will notify you by email when we receive your goods and give you an estimated delivery date. When your product has arrived, we will contact you by phone to agree a suitable delivery time.

How much does delivery cost and how long does it take?

We have three main delivery options for UK mainland delivery, each with their own costs - currently we are offering free standard UK mainland delivery on orders over £500 for a limited time only:

1. EXPRESS NEXT WORKING DAY DELIVERY (UK MAINLAND)

·         Delivered by DPD next working day (depending on stock availability)

·         Order must be placed by 5pm

·         Delivered Monday – Friday, 8.30am - 6pm

2. STANDARD DELIVERY (UK MAINLAND)

·         Delivered within 3-5 working days

·         Delivered Monday – Friday, 8.30am - 6pm

3. LARGER FURNITURE AND SPECIAL ORDERS (UK MAINLAND)

·         Delivered within 3-6 weeks unless otherwise stated

·         Delivered Monday – Friday, 8.30am - 6pm

·         Individual costs are available in the shopping cart

4. STANDARD DELIVERY (NORTHERN IRELAND & REPUBLIC OF IRELAND)

·         Delivered within 3-5 working days

·         Delivered Monday – Friday, 8.30am - 6pm

·         Please note: Curbside delivery only - contact our customer service team for more information.

5. NON-UK MAINLAND 

See International Shipping for further information

6. MULTIPLE CONSIGNMENT ORDERS

Multiple consignment orders and part ship items may be subject to additional delivery charges, depending on the number, size and weight of your order. This is automatically calculated at the checkout where we also have a shipping calculator for you to review the costs prior to making a purchase.

Can I track my order?

Yes. When your order has been passed to the courier, a tracking code is automatically generated, and this is emailed to you with instructions on how to use it.

Do I need to be in when the delivery arrives?

Yes, we require someone to be at the stated delivery address to receive the goods. If you would prefer to have your goods delivered to an alternative address, please notify us at the time of order. Items are delivered by our expert courier network to the delivery address stated on the order - a signature will then be required as proof of delivery. For larger pieces of furniture or lighting, our couriers will contact you in advance to arrange a suitable delivery slot when you will available to accept delivery.

Could I request for my goods to be left in a safe place?

If you would prefer to have the goods left in a safe place please contact our Customer Service Team with specific delivery instructions and we will try to accommodate your request. Please note however, goods will be left at your own risk and Tulip Interiors will not accept any responsibility for damage or loss of goods.

What happens if I miss my agreed delivery slot?

In the unlikely event that no one is available to receive the delivery you will either receive a card from our designated courier, or our customer service team will contact you directly to confirm the next steps for re-delivery. 

If a confirmed delivery slot fails on its first attempt, we will endeavor to re-deliver, however you may incur a failed delivery charge. In the event of multiple failed attempts to deliver your goods you may be required to pay further delivery charges before your goods can be dispatched.

Do you charge for failed delivery & re-dispatch fees?

Yes. Failed deliveries do unfortunately come with a cost, with vehicle allocation, route planning and driver’s road time all taken into consideration. If you do need to make changes to your delivery, please ensure you give us plenty of notice so we can avoid lost fees. A minimum of 1 working days’ notice is required for us to reschedule your delivery.

If your initial delivery was free delivery you will be subject to a flat rate failed delivery charge of £50 on all deliveries that fail.

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